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When Competitors Collaborate: Redefining Competition to Strengthen Our Industry

by | Nov 5, 2025 | News | 0 comments

In business, the word competition often sparks images of market share battles, product races, and the relentless pursuit of being first. It’s a defining feature of innovation and progress. But in today’s world – where fraud, cybersecurity threats, and revenue risks cross borders, technologies, and industries – the meaning of competition is evolving.  Competition drives excellence but does not thrive in isolation.

If you asked anyone who knows me to describe me in one word, their answer could very possibly be competitive.  In my own mind, I can turn anything into a game to win. Friends at church laugh at me – sometimes I think even given up hope of convincing me otherwise – and have come to terms with the fact that I may be checking basketball scores during a church meeting.  But I’ll say this: I’m more Philippians 2:3–4 competitive than Ecclesiastes 4:4.

Recently, I completed a training at my company. This statement particularly caught my attention:

“Often, we think about competition as a fight, with winners and losers. But the word competition comes from Latin and actually means to strive together. Competition isn’t about beating the other guys no matter the stakes. It’s about pushing ourselves, and each other, to work smarter and come up with new solutions.”

What a powerful way to look at collaboration in the fight against fraud!  In our day to day we often find ourselves sitting in rooms with some of our biggest competitors. But the nature of what we do isn’t about who wins, it’s about how we work together to make the entire industry stronger, safer, and more resilient.  By definition, competition is the act of striving against others for a common objective – success, leadership, or advantage. However, when it comes to fighting fraud our “competitors” often face the exact same threats we do.

Fraudsters don’t discriminate by brand name, company size, or country. Their success depends on exploiting the gaps between us – where communication breaks down, where data isn’t shared, and where we operate in silos.  That’s where collaboration transforms competition into a collective advantage.  Collaboration with competitors doesn’t mean sharing trade secrets, it means sharing intelligence.  It’s about coordinating response to threats that no single company can contain alone.  When service providers, banks, regulators, law enforcement, etc. work together, they close the gaps that criminals exploit.

Collaborating across competitors leads to:

  • Earlier detection of emerging fraud patterns and coordinated disruption of threat actors.
  • Standardized terminology and best practices, which reduce confusion and accelerate mitigation.
  • Joint advocacy with regulators, ensuring industry-wide protection rather than fragmented compliance.
  • Improved consumer trust, as the public sees competitors uniting for a safer ecosystem.

Collaboration is not a weakness; it’s our ultimate strength.

Competition will always drive innovation, efficiency, and growth, but collaboration drives resilience.  In the fight against fraud and cyber threats, it’s not about who wins; it’s about ensuring we all don’t lose.  By redefining what competition means, by seeing our peers not just as rivals but as allies in security, we build an industry that’s stronger, smarter, and more united.

The Communications Fraud Control Association (CFCA) has long understood that protecting one company requires protecting them all. CFCA creates the trusted space where competitors become allies.  The result is an ecosystem that learns faster, responds stronger, and speaks with one voice.  At CFCA that’s our mission, because when competitors collaborate, everyone wins – except the fraudsters.

Stacy Graham, CFCA Vice President, Trust & Assurance Policy Director, Sinch

A woman with long hair smiles at the camera, wearing a striped sweater that exudes timeless elegance. In a blurred outdoor setting with trees, this black-and-white image captures her confident spirit, reminiscent of a visionary in the telecommunications industry.

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