Consumer Education

The CFCA Consumer Education Committee was formed to develop and share educational material, with all telecommunications carriers, to help educate consumers on how to protect themselves from being victims of Fraud.

Whether it is from scams perpetrated by Caller ID Spoofing, Common Social Engineering Scams, Phishing, or Network Traffic Pumping, the goal is to help arm consumers with enough information to help them become more knowledgeable and aware and protect themselves from becoming victims of Consumer Fraud.

Useful Resources

The below informative material has been produced by CFCA members (including telecommunication service providers and telecommunication risk management vendors) to support the fight against fraud in telecommunications.  CFCA would like to thank our members contribution to the supporting consumer education material below.

Read about Account Takeover and how to prevent it

Read about Credit Muling and how to prevent it.

Learn about First Party Fraud and how to prevent it.

Learn about Phishing, Smishing and Vishing and how to prevent it.

Learn about Sim Card Fraud and how to prevent it.

Learn about SMS Spam and how to prevent it.

Learn about Subscription Fraud and how to prevent it.

Consumer Education
Learn about Identity Theft and how to prevent it.


CFCA YouTube Channel
A range of interesting and informative video recordings from our many webinars and educational events – all discussing the hot topic of telecoms fraud.

In collaboration with our Sponsors

The material and information contained in these documents and videos is for general information purposes only. You should not rely upon the material or information in this document as a basis for making any business, legal or any other decisions.

Whilst we endeavor to provide correct information, CFCA makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the information and graphics contained in this document for any purpose. Any reliance you place on such material is therefore strictly at your own risk.

CFCA will not be liable for any false, inaccurate, inappropriate or incomplete information presented in this document.  To the extent not prohibited by law, in no circumstances shall CFCA be liable to you or any other third parties for any loss or damage (including, without limitation, damage for loss of business or loss of profits) arising directly or indirectly from your use of information contained in this document.




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If you are interested in knowing more about membership, are a possible strategic partner wishing to collaborate, are looking at possible sponsorship opportunities or wanting to attend one of our events.  Please use a legitimate business email address when enquiring. Thank you.

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