Carrier Consumer Fraud Support Information
Below are links to the US Carrier’s consumer fraud teams and customer care teams. This includes supporting information to assist consumers to protect themselves from fraud as well as register fraudulent issues.
Carriers and Service Providers
The information below is not extensive; other information and support details may be available.
AT&T provide consumers with assistance and support with fraud education and resources on how to protect their accounts as well as file a Fraud Claim.
www.att.com
Wireless Fraud: Call 877.844.5584.
Digital/Internet Fraud: Call 888.471.4576.
Verizon provide consumers with assistance and support with fraud education and how to protect their account as well as file a Fraud Claim.
www.verizon.com
Fraud Department: (888) 483-7200.
Suspicious Texts/Spam: Forward to 7726 (SPAM).
T-Mobile provide consumers with assistance and support with fraud education and resources on how to protect their accounts as well as file a Fraud Claim.
www.t-mobile.com
Suspicious Texts: Forward suspicious text messages to 7726 (SPAM).
Account Fraud/Identity Theft: Call 1-800-937-8997 or 611 from your device.
USCellular which is now part of T-Mobile provide consumers with assistance and support with fraud education and resources on how to protect their accounts as well as file a Fraud Claim.
www.uscellular.com
UScellular Support: 1-888-944-9400 or dial 611 from your cellphone
Boost Mobile provide consumers with assistance and support with fraud education and resources on how to protect their accounts as well as file a Fraud Claim.
www.boostmobile.com
Boost Mobile Customer Support: Call 1-833-502-6678 (or 611 from your Boost phone) to report account-specific fraud
Text/SMS Spam: Forward to 7726.
Metro provide consumers information on protecting themselves from Account Takeover.
www.metrobyt-mobile.com
Metro Customer Support: 1-888-8METRO8 (1-888-863-8768). For suspicious text messages, forward them to 7726 (SPAM)
Lumen provide their customers Trust and Safety frequently asked questions and general support
www.lumen.com
US Fraud Reporting Phone: 1-800-333-8938
Security Incidents (Suspicious activity, theft, cybersecurity): 866-864-2255 (U.S.)
Robocall Mitigation/Call Blocking Redress: 877-453-8353
Comcast provide consumers with assistance and support with fraud education and resources on how to protect their accounts as well as report a Fraud.
www.comcast.com
Comcast Customer Security Assurance: 1-888-565-4329
Cricket Wireless provide consumers with assistance and support with fraud education and resources on how to protect their accounts as well as file a Fraud Claim.
www.cricketwireless.com
Phone: 1-800-CRICKET (1-800-274-2538)
Alternative Number: 611 from a Cricket Phone
Charter provide consumers with assistance and support with fraud education and resources on how to protect their accounts as well as file a Fraud Claim.
www.charter.com
Mint Mobile provide their consumers with some supporting information on fraud, including their scam protection tool.
www.mintmobile.com
Call Mint Mobile: 1-800-683-7392 (
Visible provide information regarding Sim Swap and other scams to protect consumers
www.visible.com
Visible App/Website Chat: Use the 24/7 chat support in the app or website to report lost/stolen phones or fraudulent activity.
Social Media: Reach out via Twitter (X) or Facebook for support assistance
Government & Law Enforcement Fraud Support Sites
This is not extensive information. More government websites and supporting information may be available.
If a scammer has hijacked your cell phone number or opened unauthorized telecom accounts in your name, report the incident immediately.
Federal Trade Commission Website
https://reportfraud.ftc.gov/
File complaints at ReportFraud.ftc.gov
Report a fraud: 1-877-FTC-HELP (1-877-382-4357)
If you received illegal scam calls, spoofed phone numbers, or fraudulent texts, yoou can submit a spoofing/robocall complaint via the FCC
Federal Communications Commission Website
www.fcc.gov
If the fraud involved international actors, large wire transfers, or computer-based hacking, file a detailed report with the FBI’s Internet Crime Complaint Center.
Federal Bureau of Investigation Website
www.fbi.gov
If your issue is with your service provider directly, first attempt to resolve it by contacting the carrier’s customer service or management
Page last updated 24th June 2026.
It does not represent a complete list of service providers and carriers offering telecom services in the USA.
CFCA can not be held responsible for any errors or omissions.
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