Committees

CFCA is an association built on networking and collaboration and joining a committee is a great way to get involved, network with others that share your interest, and collaborate with industry and knowledge experts.  Committees also provide an opportunity for members to get involved in the decisions and activity of the association.

If you are interested in joining a committee please email fraud@cfca.org or the committee chair(s) for the specific committee you’d like to participate in as described below.

Your participation on a committee is worth  5  Association Activity credits per year.  Credits can be applied towards your CCSP designation.

Education and Resource (Main Committee)

The CFCA Education committee oversees coordination and development of educational material, whitepapers and resource library material and educational services, options and opportunities.  The Education Committee is one of 3 main committees for CFCA and also oversees activity on sub-committees including the Certified Communications Security Professional  (CCSP) committee and the Consumer Education committee.

Chairs:Mary Hochheimer, CCSP, Inteliquent and Jamie Zetterstrom, Intrado

CCSP (Sub-Committee: Education and Resource)

The Certified Communications Security Professional  (CCSP) committee regularly evaluates the certification requirements and program content to maintain program relevance, identify gaps or improvements, and promote program value for CFCA members.    Each CCSP committee member is also responsible for assisting with the vetting and approval processes associated with CCSP candidates.  This includes the validation of credits and assessment of any submissions and interviews.  All CCSP Committee members are required to have the Certified Communications Security Professional (CCSP) designation.

Chair:Mary Hochheimer, CCSP, Inteliquent

Members: Heather Davis, CCSP, Frontier; John Frost, CCSP, Retired; Jacob Howell, CCSP, TEOCO; Matt Laidlaw, CCSP, Charter Communications; Terry Powell, CCSP, CenturyLink; Chris Walters, CCSP, Charter Communications

Fraud Dictionary and Best Practices (Sub-Committee: Education and Resource)

This committee is a spin-off from the Strategic Partnership committee where we will work with our strategic partners to develop common terminology and documentation that can be used throughout the industry defining different fraud and risk types and methods and the best practices for operators, vendors and consumers.

Chairs: Stephen Ornadel, Mobileum and Terry Powell, Lumen

Members: Keith Gould, Cincinnati Bell; Adrian Lazar Adler, T-Mobile

Trusted Calls Task Force (Sub-Committee: Education and Resource)

With the rise in robocalls and spoofing, valid voice calls are not getting answered by consumers, and the FCC has combated this problem with a series of mandates related to authenticating callers and employing reasonable analytics. A growing number of redress complaints have come to light as a result and created a need for more information, or trust signals, to be passed between the various entities involved in the call path. 

CFCA’s Trusted Calls Task Force ‘TCTF’ looks to help combat these problems by establishing a process to exchange as much data on callers as possible and serve as a resource for other entities that see value in the data.

Chairs: Melissa Blassingame, Twilio  Co-Chair Jaime Zetterstrom, Intrado

Members:  Adam Panagia, AT&T, Stacy Graham, Inteliquent

Consumer Education (Sub-Committee: Education and Resource)

The CFCA Consumer Education Committee was formed to develop and share educational material, with all telecommunications carriers, to help educate consumers on how to protect themselves from being victims of Fraud . Whether it is from scams perpetuated by Caller ID Spoofing, Common Social Engineering Scams, Phishing or Network Traffic Pumping, the goal is to help arm consumers with enough information to help them become more savvy and protect themselves from becoming victims of Consumer Fraud.

Chair:Steve Schwed, Verizon

Members:  Amber Kerr, Union Wireless, Sara Whitwell, CFCA/Lateral, Bob Lyle, SpyCloud 

Membership (Main Committee)

The CFCA Membership Committee is responsible for identifying and reaching out to potential member organizations, familiarizing new and potential members with CFCA’s benefits and offerings, and creating positive and informative experiences for new members.

Chairs: Tim Prugar, Next Caller and Heather Davis, CCSP, Frontier

Members: Michael Khalilian, Comcast

Marketing and Event Coordination (Main Committee)

The CFCA marketing committee handles the task of crafting our organization’s marketing message to present the CFCA mission and objectives so that members, and potential members, have a clear impression of what the organization stands for and why they should support it. This includes useful resources such as the Communicator newsletter, CFCA Fraud Loss Survey, and communication through email, the website and social media platforms. The marketing committe oversees coordiantion of educational events, both live and virtual KNOW Sessions/Webinars as well as sponsorship programs for the organization and solid partnerships with other organizations, government entities and law enforcement.

Chair:Stacy Graham, CCSP, Intelliquent

Members: Travis Russell, Oracle; Heather Davis, CCSP, Frontier; Stephen Ornadel, Mobileum; Keith Gould, Cincinnati Bell; Amy Oldham, Equinox; Jeff Ragsdale, TransUnion; Andy Skillen, FICO; Melissa Blassingame, Twilio; Fidel Aponte, Araxxe; Chris Walters, CCSP, Charter Communications; Alec Fenichel, TransNexus, Simon Marchant, Nuance.

Communicator (Sub-Committee: Marketing and Event Coordination)

The Communicator Committee’s function is to organize and oversee the publication of the CFCA quarterly newsletter, the Communicator. The Communicator has the latest news, updates on the CFCA, and has articles written by CFCA members and other great items of interest.

Chair: Mark Zmigrodski, AT&T

Members: Becky Landers, AT&T; RJ Juneau, Maxxian; Katia Gonzalez-Gutierrez, BICS; Luke Taylor, Lateral Alliances

Fraud Loss Survey (Sub-Committee: Marketing and Event Coordination)

The CFCA Fraud Loss Survey is published every other year, with much work done in-between to verify relavance of questions, add new quesitons, and do deep dives into the details.  Success of the Fraud Loss Survey requires, collaborating across industry groups, collaboration amongst CSP’s, collaboration amongst consultants, vendors and technology partners.  This continued effort and input has allowed the CFCA to be able to provide this survey to the industry for many years.  This survey is a significant member benefit and the association, and this committee, take pride in their effors.  In addition, members of this committee often present results at CFCA Conferences and conferences of other associations globally.

Chair: Jacob Howell, CCSP, TEOCO

Members: Steve Schwed, Verizon, Mark Zimgrodski, AT&T, Jason Lane-Sellers, CCSP, LexisNexis Risk Solutions, Stacey Graham, Inteliquent, Amber Kerr, Union Wireless.

Website Development and Compliance (Sub-Committee: Marketing and Event Coordination)

This committee oversees development, improvement, security and maintenance of the CFCA website – including adding features, vetting vendors, penetration testing, and more.  In addition this committee audits and verifies compliance for CPNI, CDPR, PCI and more.

Chair: Amber Kerr, Union Wireless

Members: Stacy Graham, Inteliquent, Luke Taylor, Lateral Alliances, Sara Whitwell, Lateral Alliances

Strategic Partnership (Sub-Committee: Marketing and Event Coordination)

CFCA is conscious of, and encouraged by, the vast amount of organizations and associations through the industry focused on working together towards prevention of fraud, assurance of company revenue and best practices for companies and consumers.  Our desire with the development of our Strategic Partnership program is to acknowledge like-minded associations and organizations that have a membership base focused on finding solutions.  Our goal is not to impede progress of our partners, but rather collaborate to unify us all with common terminology, sharing of information and tools that benefit the industry, and communicate effectively alongside each other unified in the global battle against fraud. The goal of this committee is to work together, as organizations, with governement, law enforcement, and consumer groups to unite in fighting the same battle.

Chairs: Stacy Graham, CCSP, Intelliquent and Adam Panagia, AT&T

Members: Kevin Rupy, Wiley Rein; Joel Bernstein, Somos; Catherine Palcic, Somos; Jussi Makela, ITW-GLF

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Contact Us

If you are interested in knowing more about membership, are a possible strategic partner wishing to collaborate, are looking at possible sponsorship opportunities or wanting to attend one of our events.  Please use a legitimate business email address when enquiring. Thank you.

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