Board of Directors

CFCA has a long history of formulating proactive, experienced, knowledgeable and diverse boards to ensure that the board and the directors are looking after the long-established reputation and good standing of the organisation.

Stacy Graham, CCSP

Stacy Graham, CCSP

President CFCA

Inteliquent | Director of Product for Termination Services and Fraud Management

Stacy has over 20 years’ experience in the telecoms industry covering a vast array of positions that have fostered her knowledge base. Stacy began her career with Inteliquent, formerly ANPI, in 2006 as a Dedicated Account Manager providing service and guidance to their customer base.

After furthering her role within the support organization in a management role, Stacy transitioned into a role focusing on customer quality of service and responsibility for all first level repair, KPI monitoring/reporting, carrier performance and vendor advancement for optimal routing, fraud monitoring and credit risk. Currently Stacy holds the role of Director of Product for Termination Services and Fraud Management for all aspects of the international product (quality of service, profitability, routing, pricing and etc.) as well as policy and product management for fraud across all products Inteliquent supports.

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Tim Prugar

Tim Prugar

Vice President CFCA

Next Caller, a Pindrop Company | VP Operations

Tim is the Vice President of Operations and Product Owner at Next Caller, a Pin Drop Company, a call verification and fraud detection provider for Enterprise Call Centers. Tim formally joined the Board of Directors in 2018 after spending several years as an active attendee and presenter at CFCA Events. He lives in Connecticut.

 

Adam Panagia

Adam Panagia

CFO

AT&T | Director, Network Fraud Investigations

Adam has over 30 years of experience in the telecommunications industry in the areas of fraud management, revenue protection and billing operations. Adam is frequently invited to speak and present at various industry and law enforcement forums and educational seminars.

Adam is currently a director with the AT&T Global Fraud Management Organization responsible for safeguarding the assets of AT&T through prevention, detection and deterrence of fraudulent activity perpetrated against AT&T and its customers.

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Jacob Howell, CCSP

Jacob Howell, CCSP

Secretary

Subex | Vice President, Business Consulting

Jacob Howell is a telecom expert with 25 years of experience working with top wireless, wireline, mobile virtual network operator (MVNO) and cable service providers.

Now working for Subex as VP of Business Consulting, he previously lead TEOCO’s Data Science, Robotic Process Automation, Innovation and New Product Implementation groups. Jacob has also designed and implemented Big Data, Revenue Assurance, Fraud Management, and Subpoena Compliance systems at several carriers.
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Jason Lane Sellers, CCSP

Jason Lane Sellers, CCSP

COO

LexisNexis Risk Solutions | Director, Solution Consulting

Jason Lane Sellers is Director of Fraud & Identity at LexisNexis Risk Solutions, which provides an end-to-end platform for digital identity intelligence and trust decisioning. He is a highly experienced fraud and revenue assurance professional who has been working in the Fraud & Risk areas of the telecom industry for over 25 years, with leading global operators.

Jason served as President of CFCA between 2017 and 2020
and was previously the vice-chair of Fraud Intelligence subgroup of the GSMA Fraud Forum, and one of the team leaders of the Forum’s Fraud Management Group.

Jason’s expertise encompasses fraud and risk prevention strategy, operational effectiveness, fraud prevention technology and solutions and risk prevention best practice.

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Amber Kerr

Amber Kerr

Director

Union Telephone | IT Application Development Manager

Amber Kerr has been a member of the CFCA since 2015 and has served as a member of the Board of Directors since 2018. She is a member of the Consumer Education Committee and leads the organizations Website Committee.

Amber has worked for Union Telephone Company in Mountain View Wyoming, serving Colorado, Utah and Wyoming since 2007. Union is a Family owned carrier providing both land based and wireless services.

Over the years, Amber has held a series of progressively responsible positions in the Areas of IT, Data Privacy and Fraud Prevention. 

In addition to a Bachelor’s degree in Computer Systems, Amber holds an MBA in IT Management.

Among her accomplishments, Amber has led the implementation of fraud monitoring and detection programs at Union that has helped Identify and prevent fraudulent activities. While being a member of the CFCA, Amber has collaborated with other carriers to identify trends impacting the industry.

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Adrian Lazar Adler

Adrian Lazar Adler

Director

T-Mobile | Sr Manager, Business Assurance

Adrian has worked within the mobile telecommunications sector for over 20 years, starting out delivering vendor services to carriers in more than 20 countries related to revenue, billing and provisioning processes. Adrian now works at T-Mobile as Senior Manager, Business Assurance, with focus areas including network abuse controls and robocall protection. Adrian joined CFCA Board of Directors in 2021.

Jaime Zetterstrom

Jaime Zetterstrom

Director

Intrado | VP Information Technology – Fraud and Compliance

Jaime joined the Telecommunications world as a Customer Account Representative for one of the largest carriers. After expanding her role into Sales Engineering and Project Management, Jaime joined ECI (Executive Conferencing Inc) as their Carrier Relations Manager. In 2004, ECI was acquired by InterCall (now Intrado).

Jaime was the head of the facility in Wayne NJ, handling everything from call center needs, telecom, and staffing. 2008 Jaime moved her focus to the Product and Telecom organization, launching the new product GNA (Global Network access) Conferencing Product. Jaime has handled the fraud detection and mitigation team for Intrado since 2009, and through condensing of the West Companies into the larger Intrado brand, has increased scope to include company telecom tracebacks, representation within industry groups like Somos and the CFCA, and is also the Intrado CPNI administrator.

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Terry Powell, CCSP

Terry Powell, CCSP

Director

Lumen | Security Specialist IV

Terry has been in working in Fraud for 25 years, after receiving a Bachelor’s degree he began his career at MCI’s High Toll Detect group, where they just had just deployed their first fraud management system to detect PBX hacking, the various call selling operations, and payphone fraud.

In 2000 he was hired by Williams to work in their communications subsidiary (Williams Communications/WilTel). Over the next two decades, they have gone through several major changes and acquisitions, including purchased by Level 3 Communications, and acquiring Broadwing Communications, TelCove, Global Crossing, and TW Telecom, all eventually being acquired by CenturyLink, now called Lumen Technologies where he is currently a Senior Security Specialist.

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Mary Hochheimer, CCSP

Mary Hochheimer, CCSP

Director

Inteliquent | Fraud Manager

Mary Hochheimer has been in telecommunications for 35 years, with the last 20 years focused on fraud management.   Her experience includes a variety of roles at Rochester Telephone, Frontier Communications, PAETEC and Windstream.  Mary is presently the Fraud Manager at Inteliquent.  

Mary joined CFCA in 1999, earned her CCSP designation in 2006, and has been elected to the CFCA board of directors several times.  

She also held the offices of CFCA vice president, president, and immediate past president.  Mary has an A.A.S. degree in Marketing from Monroe Community College and a B.S. degree in Organizational Management from Roberts Wesleyan College.
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Stephen Ornadel

Stephen Ornadel

Director

Mobileum | Vice President of Business Development

Stephen is Vice President of Business Development for Mobileum and is responsible for its Security portfolio, having previously worked on its counter-fraud offering.

Stephen is a passionate advocate for proactive fraud and security threat prevention based upon integrated real time analytics and corresponding automated action. Stephen was responsible for the standardisation and global rollout of Near Real Time Roaming Data Exchange, the GSM Association’s global standard for combatting roaming fraud.

Prior to working for Mobileum Stephen worked at iconectiv and previously was Director of Roaming and Interconnection at T-Mobile UK (EE) where he gained his first exposure to the challenges of telecoms fraud.

Stephen is a full member of the Institute of Chartered Accountants in England and Wales.

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Steve Schwed

Steve Schwed

Director

Verizon | Long Term Fraud Strategy Manager

Steve began his career in telecommunications in 1997 with Bell Atlantic Mobile in their Customer Financial Services group before assuming responsibility for the Executive Relations group for the Philadelphia Region in 2000 followed by managing the VZ Wireless National Executive Relations Team from 2005 until 2013. 

In addition, Steve was responsible for maintaining the relationship and service level commitments for responses to consumer complaints for the various Attorneys General, The FCC and various other regulatory and consumer advocacy groups.

Steve’s involvement with telecommunications fraud began in 2013 while working as a Process Manager in the VZW Customer Service Department and was tasked with addressing issues related to Loss and Policy. Steve officially joined Verizon’s Fraud Strategy Team in 2015. He is a member of various GSMA Forums and member of the CFCA and chairs the CFCA Consumer Education Committee.

Steve holds a bachelor’s degree in Economics.

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Mark Zmigrodski, CCSP, CFE, MA

Mark Zmigrodski, CCSP, CFE, MA

Director

Retired Member

Mark has over 29 years of fraud investigation experience and holds a Master’s Degree in Psychology.
Mark was previously  a Fraud Manager for AT&T, performing telecommunications fraud investigations and compiling cases for prosecution by law enforcement.

Mark’s investigations  resulted in the successful arrests, indictments and prosecutions of many telecommunication fraud perpetrators and notorious hackers including two on the FBI’s Top Ten Cyber Most Wanted list. Mark had also assisted Federal Law Enforcement working side by side on the post 911 investigation.
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CFCA Staff

CFCA are proud to be working with Lateral Alliances who undertake all the organisations administration, social media, event management, finance administration and website management to ensure our members are supported and receive the best service.

Lateral Alliances is a business management consultancy focusing on business management, business development, marketing and event management. Lateral Alliances has over 30 years of telecoms risk management sales, marketing and business development. Lateral Alliances support CFCA in all facets of organisation activities including marketing, social media, event management, administration support, financial administration, membership, sponsorship, etc.

Sara Whitwell

Sara Whitwell

Administrative Coordinator

Sara is our administrator and supports the board and committees to undertake the administrative activities to ensure that CFCA can progress with its activities and objectives.

Sara has been in the telecoms risk management industry undertaking marketing activities for many years and works alongside her colleagues in Lateral Alliances to support CFCA.

fraud@cfca.org

Sue Ayer

Sue Ayer

Finance Administrator

Sue supports the CFO of CFCA and the board to ensure all financial aspects are managed in a timely and professional manner. Sue is responsible for collecting membership dues and sponsorship fees and supporting her colleagues in Lateral Alliances to support CFCA.

Sue has worked in finance and administration for over twenty five years.

finance@cfca.org

Luke Taylor

Luke Taylor

Association Support

Luke has over twenty years experience in the telecommunications risk management industry. Previously a board director of a risk management vendor, Luke founded Lateral Alliances in 2018 and has worked with a number of businesses.  Luke is also the patron of Risk Reward Awards, recognising individual endeavours in risk management.

luke.taylor@lateral-alliance.co.uk 

 

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