He later was promoted and worked as 2nd level support for all of the Sprint switches across their network. It was there where he got his first encounter with fraud, which sparked his interest. In 1996 he took a job as project manager which he later turned into a fraud monitor of the entire Sprint network due to his skillset with the Sprint switches. He helped identify Wangiri and International Revenue Share Fraud (IRSF) scams in order to block future calls, also identified PBX and voicemail hacks and worked with customers to secure their equipment. He collaborated with other telecoms and law enforcement to prevent payphone fraud using toll free numbers in social engineering customers into dialing international calls. It was during that period in time where he joined forces with the Telecommunications Fraud Control Committee (TFPC) for several years. He was later informed about the Communications Fraud Control Association (CFCA) and started attending monthly update calls and when available some of the annual face to face meetings.

In 2013 his job title changed to Fraud Business Analyst IV where he started working on SIM swapping fraud, spoofing/phishing and prevention. Warren also created ad hoc fraud detection queries to determine a variety of fraudulent activity. He also worked on credit mule & authorized user fraud to acquire phones and worked with direct and indirect retail stores to prevent fraudulent sales of phones. Warren regularly shared a variety of fraud and fraud scams he saw on the monthly CFCA calls to alert other providers and inquire if they were seeing the same activity on their networks. Starting in 2021 and to the present he’s been working for US Telecom and their Industry Traceback Group as a Robocall Traceback Fraud Specialist. In this job position he ensures that the day-to-day traceback (TB) operations are smooth, including initiating over 300 new tracebacks per month, tracking their progress, troubleshooting any issues and monitoring results. He also works closely with stakeholders, including ITG members, other service providers, government agencies, law enforcement and enterprise customers to ensure that the ITG is responsive and helpful with a high degree of professionalism.

Warren stays active and enjoys working out regularly. Over the past 27 years he has participated in 4 triathlons, a ½ marathon and a variety of 5K runs. He also raised money for the MS-Society for 21 straight years engaging in a grueling 150+ mile bike ride over a two day period.

In 1996 he was promoted to Business Analyst for both the Fraud and Traffic departments as the company changed it’s name to AT&T Canada, and did that until moving on to a Project Management role in the Billing Dept. for 2 years in 1998.

In May of 2000, he was hired back into the Fraud Dept as Manager – Fraud and Security.  During his time as Manager, he oversaw the deactivation and implementation of 5 different Fraud Management systems, managed the department through multiple downsizings and also performed additional duties as Manager of Corporate Security and International Traffic Management as the company again changed it’s name to Allstream.  Through strategic analysis and effective partnerships with both internal and vendor partners, he was able to reduce Allstream’s fraud loss from up to $3M a month down to under $100k per year.

Dave’s first CFCA meeting was in 2000 at the Mountain Shadows Resort in Scottsdale AZ.  As he attended more meetings, met more people and realized the invaluable resource the CFCA provided, he was honoured when in 2004, he was approached by Larry Kepfer and Clemmie Scott to consider becoming a member of the Board of Directors.  After his election in 2005 he fulfilled roles as board member, Secretary, VP and eventually President from 2014-2016 during which time it was his privilege and honour to oversee the CFCA’s 30th Anniversary celebrations.

After also serving as Immediate Past President, he remained an active member until the all too familiar telecom layoffs due to budget cuts in 2019 mandated his departure from Allstream.

Since then, he spent time as a Business Analyst for the Telus Fraud Group and currently is embracing a new industry and new role working in Business Continuity for Metrolinx who provide Rail, Bus and Mass transportation services for the Greater Toronto Area.

Dave was one of the first recipients of the appointed (no-exam) CCSP award in recognition of demonstrated knowledge of Telecom Fraud and years of participation in and service to the CFCA.

His days now are spend working at his new job, loving his two grown and successful daughters and running the Education and Coaching program at Leaside Curling Club in Toronto.

He participates in a number of standards bodies and trade associations, including the 3GPP, GSMA, and IETF. Travis serves on several advisory councils, including the FCC Communications Security, Reliability, and Interoperability Council (CSRIC).

Travis has authored several technical books, including “Signaling System #7,” “Session Initiation Protocol,” “IP Multimedia Subsystem,” and “LTE Signaling With Diameter,” all published through McGraw-Hill. His book, “Telecommunications Protocols” is still used in colleges and universities today for teaching the fundamentals of telecommunications, and is printed in four languages.

Travis holds several patents focusing on cyber security and fraud solutions, and has lectured at colleges, universities, and industry events all over the world. He is currently the head of the Cybersecurity Office at Oracle Communications.

Chris has over 25 years of telecommunications experience ranging from Field Wireman in the Marine Corps to Operator Services. Chris has been an active member of CFCA for 15 years, and has previously served as a Director, Vice President and President.

In addition Chris has earned certification through the CFCA as a Certified Communications Security Professional (CCSP) and currently serves on the CCSP Certification Committee. Chris has previously been chair for the Education committee, the CCSP sub- committee and Membership Committee; and contributed on the CFCA Trusted Call Task Force.

Chris currently participates in the CCSP sub-committee, and the Marketing Committee.