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Link up with your colleagues, chat, socialise, discuss fraud topics

CFCA Fraud Training

In partnership with Telecommunications UK Fraud Forum (TUFF), CFCA offers the Telecom Fraud Course Material to its members.

The TUFF Telecom Fraud Course Material is designed to provide a comprehensive and flexible learning experience that can be tailored to the specific needs of individuals and organisations. This course can be used for certificated training, Continued Professional Development (CPD), or simply
as Reference Material for those wishing to enhance their knowledge in telecom fraud prevention.

CFCA offer The Telecom Fraud Course and The Social Engineering Course.

Online Training: Complete the course at your own pace through a user-friendly online platform.
This option provides flexibility for individuals and teams to access content from anywhere, at anytime.

Final Knowledge Check: At the end of the training course, a knowledge check is available for those looking to assess their understanding in a less formal format. This is suitable for CPD purposes or as a self-assessment tool.

Optional Formal Knowledge Test: For participants who require a more formal evaluation or certification, a comprehensive knowledge test is offered.  Successful completion of this test can lead to certification, which is ideal for professional development and industry recognition.  NCFE certification is an optional cost to the individual of approx $75.

Telecommunications

Unit 1 of the CFCA Telecom Fraud Course
Members are introduced to how telecom networks operate, key technologies, infrastructure components, and the roles of service providers. Establishing essential terminology and concepts required to understand how fraud occurs within communication environments.

Telecom Fraud Examples

Unit 2 of the CFCA Telecom Fraud Course
Members examine how fraudsters exploit vulnerabilities in networks, systems, and processes, highlighting techniques such as subscription fraud, SIM swap, international revenue share fraud, and PBX hacking, helping participants recognise patterns and indicators of fraudulent activity.

Evidence and Data Handling

Unit 3 of the CFCA Telecom Fraud Course
Members are introduced to best practices for data handling, maintaining integrity, and ensuring compliance with legal and organisational requirements, covering documentation, audit trails, and the importance of preserving digital evidence for potential legal proceedings. 

Fraud Management

Unit 4 of the CFCA Telecom Fraud Course
Members expereince strategies and frameworks used to detect, prevent, and respond to telecom fraud. Learners explore fraud risk management processes, controls, monitoring techniques, and the role of cross-functional collaboration. 

Hostile OSINT and GenAI

Unit 5 of the CFCA Telecom Fraud Course
Members gain insight into how publicly available information can be exploited for reconnaissance, social engineering, and fraud planning. It addresses emerging risks associated with AI-generated content, including impersonation, deepfakes, and automated phishing, along with mitigation strategies.

Cyber Attacks Explained

Unit 6 of the CFCA Telecom Fraud Course
Members explore attack vectors such as phishing, malware, denial-of-service, credential compromise, and network intrusion, explaining how these attacks relate to fraud activity and outlines key defensive principles.

Social Engineering

Social Engineering Training Course
Explaining the nature and impact of social engineering in today’s complex digital world, understanding how and why individuals may become victims of social engineering attacks, and highlights practical ways to protect both personal and organisational information.

Training Course Features and Structure

Comprehensive Content CFCA offer The Telecom Fraud Course covering essential topics in telecom fraud, including common fraud types, detection and prevention techniques, legal/regulatory frameworks, and fraud management strategies and The Social Engineering Course.

Flexible Online Learning, choose the most convenient time to learn, either in the office or in the comfort of your home.

Expert-led Training with the course author ensuring that you and your team receive the highest quality, up-to-date training based on real-world experiences and industry best practices.

By completing the Telecom Fraud Course, participants will gain the necessary skills and certification to effectively combat telecom fraud in their organizations, while also staying aligned with industry standards and regulatory requirements.

CFCA Training consist of
Telecom Fraud Course
• Unit 1 – Telecommunications
• Unit 2 – Telecom Fraud Examples
• Unit 3 – Evidence & Data Handling
• Unit 4 – Fraud Management
• Unit 5 – Hostile OSINT and GenAI
• Unit 6 – Cyber Attacks Explained
Social Engineering Course

Screenshots from the Training Academy

The courses are designed to allow participants to undertake the training at their own pace, with progress easily trackable. After each unit, participants can complete a Test of Understanding featuring 5 multiple-choice questions. To move on, a score at least 4 out of 5 correct answers is required If a score less than 4 correct answers, a new set of questions to are provided to attempt until they achieve the required score of 4/5.

Upon successfully completion of all the training units of the course, participants can take an optional Final Knowledge Check consisting of 30 questions. To pass the course and earn a certificate of successful completion, a score at least 27 out of 30 correct answers is required.

If a score is below 27/30, participants will be given a new set of questions to retake until they meet the required standard to be eligible for certification.  NCFE certification is an optional cost to the individual of approx $75.

These training courses are exclusively available to CFCA members only.
Already a CFCA member?  Log in to the TUFF Training Academy portal  or contact fraud@cfca.org for assistance.

TUFF is a UK membership forum providing a platform through which members can share expertise and experience so as to be better equipped to counter the challenges of modern-day telecommunications fraud and related crime.
Members are drawn from the UK telecom industry as well as other anti- fraud organisations, regulatory bodies, solution vendors and companies involved in the telecommunications equipment life cycle.
TUFF a Forum of Trust where information and techniques on the abuse of communications can be shared within a trusted environment. TUFF members work closely with law enforcement, regulators, and other like-minded organisations in the daily battle to minimise the impact of fraud and crime on members and their customers. TUFF is a not-for-profit company limited by guarantee, totally funded, and operated by its members. It is a recognised industry body. More information can be found at www.tuff.co.uk.
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