When patience is stretched to the limit Written by AB Handshake The concept behind call stretching is very simple. A fraudulent carrier artificially inflates the duration of a call to be able to charge more money. But how can this be achieved? The duration is measured...
Making a difference when it comes to fraud prevention
Where Communication Professionals Go to Know
Archives - Month: April 2021
Two critical fraud prevention priorities to combat new threats Written by Simon Marchand, Chief Fraud Prevention Officer, Nuance Communications New fraud tactics and risks are emerging—so what should you do to protect your customers and your brand? Fraudsters thrive...
Making the most of your CFCA membership - setting up your profile and subscriptions.
If you are interested in knowing more about membership, are a possible strategic partner wishing to collaborate, are looking at possible sponsorship opportunities or wanting to attend one of our events. Please use a legitimate business email address when enquiring. Thank you.