When patience is stretched to the limit Written by AB Handshake The concept behind call stretching is very simple. A fraudulent carrier artificially inflates the duration of a call to be able to charge more money. But how can this be achieved? The duration is measured...
Two critical fraud prevention priorities to combat new threats Written by Simon Marchand, Chief Fraud Prevention Officer, Nuance Communications New fraud tactics and risks are emerging—so what should you do to protect your customers and your brand? Fraudsters thrive...
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