CFCA - News

Dana Bruce Berry, CCSP 1956 - 2021 Dana Bruce Berry, CCSP Former CFCA President The CFCA sadly announces that Dana Bruce Berry, passed away on Thursday, November 11th, 2021. She was born in Lafayette, GA on January 9th, 1956, to Lelia Elizabeth (Clary) Davis, and...

Written by AB Handshake It’s time to end this nuisance for once and for all There’s nothing more disruptive and annoying than a robocall, and no matter which anti-spam solution you choose, some robocalls always seem to get through. In fact, unwanted voice traffic is...

Written by ABHandshake Throughout the COVID-19 pandemic, businesses have become more reliant on telecommunications services as their teams operate remotely. Call center call volume is rising and staff sizes are shrinking. Consumers are living with new fears and less...

The Consumer Education Committee was formed to develop and share educational material, with all telecommunications carriers, to help educate consumers on how to protect themselves from being victims of Fraud. The objective is to provide informative information on hot...

Written by AB Handshake While some parts of the world owe their economic growth to the expansion of telecommunications services, this doesn’t come without a cost. With this expansion comes a rise in telecom fraud, with specific forms of fraud spiking in different...

Written by AB Handshake CLI spoofing has been around for ages. This classic telecom fraud scheme is also one of the most common ones, used in typical fraud scenarios like one-ring scams, robocalls, and eventual phishing. Simple caller ID schemes like this amount to...

The objective of the Global Fraud Loss Survey is to capture a broad view of how much revenue the telecommunications industry is losing, where it is being lost, and what you think the future holds for fraud losses and fraud management. This survey has become a key...

By Jaime Zetterstrom Intrado | VP Information Technology – Fraud and CFCA Board Director By 2025, an estimated 70% of the workforce will be working remotely at least five days a month. … as an engrained, supported, and normalized model" for employees. … of remote...

No one likes staring at their mobile bill in confusion, then realizing they weren’t told the whole truth when they signed up for their plan. As leading providers use AI to fight professional fraudsters, they shouldn’t overlook its power to help their own agents stay on the right side of the law.

Luke Taylor, CFCA Administration, Founder, Lateral Alliances Fraud is not a new problem, it is not a first world or third world problem, it is not just perpetrated against innocent consumers. Fraud is undertaken throughout the globe, it impacts individuals,...