Post by AB Handshake As service quality falters, your customers leave. It's that simple. And the more they leave, the less you grow. Reducing churn is a common goal for all telcos, and while there are many issues to address here, fraud is the elephant in the...
CFCA - News
Telecom heroes unite! – iconectiv joining forces with a legion of fraud fighters
Posted by Iconectiv In a telecom world filled with villains, CFCA members are unveiling their identities as fraud fighting superheroes dedicated to stopping malicious actors from stealing consumers’ money and identities. These vigilant guardians have been protecting...
How CSPs can monitor and monetise flash calls
Posted by Jacob Howell, Subex When accessing personal information or conducting an online transaction, a One Time Password (OTP) is typically all that’s required to verify your identity. Although OTPs provide an extra layer of security, issues do arise. Jacob Howell,...
Using real-time communications to defend against fraud
Posted by Fernando Lopez, FICO Fraud has always undermined profitability and customer experience (CX). According to CFCA, 51% of service providers report fraud alerts continue to trend upwards for their companies. Similarly, 64% report fraud losses have held firm or...
Subscription fraud: 6 must-have analytics capabilities to beat it
Posted by FICO Subscription fraud continues to be among the most prevalent methods of fraud service providers suffer, with worldwide losses from this group of scams exceeding USD$2.0 billion in 2021, according to CFCA. Technology advancement is driving the evolution...
Subscription Fraud: A gateway to other crimes
5 ways crooks exploit subscription fraud and what can be done to prevent it Posted by Fico Though subscription fraud may not be the most common type of fraud that communications service providers suffer any longer, the problem has still grown since 2019 by nearly 6%...
Fall Educational Event – Announced
After our first face-to-face meeting in Washington D.C. which was a big hit... June was a significant milestone, as CFCA at long last was able to provide the facility to allow members to converge and meet and share their experiences, thoughts, challenges, and ideas...
New CFCA Board 2022
New President, VP, and COO as well as welcoming a new director to the board. We would like to announce the new CFCA board for 2022. PRESIDENT Jason Lane-Sellers, CCSP LexisNexis Risk SolutionsVICE PRESIDENT Steve Schwed, VerizonCHIEF FINANCIAL OFFICER Adam Panagia...
Eliminating Fraud, Recovering From Financial Loss and So Much More
By ABHandshake Imagine a world free from telecommunications fraud – global loss to telecom fraud in 2019 amounted to $28.3 billion. By eliminating this threat we can prevent billions of dollars in lost revenue to legitimate businesses all around the world. However,...
The Surge of Flash Calls: How Can CSPs Safeguard Their Revenues
Blog by Sukshitha Rao, Subex We live in a digital world where everything is available with a few clicks. Whether you want to buy something online, make payments, or log into a popular online service, an OTP (One Time Password) requested via SMS is all you need to...
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