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How AI can help telcos crackdown on sales malpractice

How AI can help telcos crackdown on sales malpractice

No one likes staring at their mobile bill in confusion, then realizing they weren’t told the whole truth when they signed up for their plan. As leading providers use AI to fight professional fraudsters, they shouldn’t overlook its power to help their own agents stay on the right side of the law.

Putting telecom fraud loss into perspective…

Putting telecom fraud loss into perspective…

Luke Taylor, CFCA Administration, Founder, Lateral Alliances Fraud is not a new problem, it is not a first world or third world problem, it is not just perpetrated against innocent consumers. Fraud is undertaken throughout the globe, it impacts individuals,...

Scams and the CFCA

Scams and the CFCA

With the proliferation of scams around the world impacting consumers, businesses, and organisations, it is not a huge surprise that the CFCA name or logo would not be misused for fraudulent purposes by criminals at some time. Sadly that time has come. Over the last...

TOLL FREE TRAFFIC PUMPING: A Carrier’s Impact

TOLL FREE TRAFFIC PUMPING: A Carrier’s Impact

Terry Powell, CCSP, CFCA Board Director and Sr. Security Specialist, Lumen Toll Free Traffic Pumping........it's nearly a household term, or at least an industry term now since most people in the telecom space of the United States has heard of it, or has been a victim...

Call Stretching

Call Stretching

When patience is stretched to the limit Written by AB Handshake The concept behind call stretching is very simple. A fraudulent carrier artificially inflates the duration of a call to be able to charge more money. But how can this be achieved? The duration is measured...

New fraud risks for telcos—and how to handle them

New fraud risks for telcos—and how to handle them

Two critical fraud prevention priorities to combat new threats Written by Simon Marchand, Chief Fraud Prevention Officer, ‎Nuance Communications New fraud tactics and risks are emerging—so what should you do to protect your customers and your brand? Fraudsters thrive...

Telecoms Fraud – History does repeat itself…

Telecoms Fraud – History does repeat itself…

Written by Luke Taylor, Lateral Alliances A recent telecommunications fraud case that occurred in Australia has triggered a few memories as well as probably a number of nightmares...  I am sure a few CFCA veterans will recall a crime that first started 25 years...

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