No one likes staring at their mobile bill in confusion, then realizing they weren’t told the whole truth when they signed up for their plan. As leading providers use AI to fight professional fraudsters, they shouldn’t overlook its power to help their own agents stay on the right side of the law.
Luke Taylor, CFCA Administration, Founder, Lateral Alliances Fraud is not a new problem, it is not a first world or third world problem, it is not just perpetrated against innocent consumers. Fraud is undertaken throughout the globe, it impacts individuals,...
With the proliferation of scams around the world impacting consumers, businesses, and organisations, it is not a huge surprise that the CFCA name or logo would not be misused for fraudulent purposes by criminals at some time. Sadly that time has come. Over the last...
Terry Powell, CCSP, CFCA Board Director and Sr. Security Specialist, Lumen Toll Free Traffic Pumping........it's nearly a household term, or at least an industry term now since most people in the telecom space of the United States has heard of it, or has been a victim...
When patience is stretched to the limit Written by AB Handshake The concept behind call stretching is very simple. A fraudulent carrier artificially inflates the duration of a call to be able to charge more money. But how can this be achieved? The duration is measured...
Two critical fraud prevention priorities to combat new threats Written by Simon Marchand, Chief Fraud Prevention Officer, Nuance Communications New fraud tactics and risks are emerging—so what should you do to protect your customers and your brand? Fraudsters thrive...
Written by Stephen Ornadel, Director, CFCA This is the second part of a two-part blog about the power and value of standardization*. The first part was written in memory of, and in tribute to, Jack Edwards OBE MBE. This was first published on Medium.com In...
Needing your help to fill in some voids in our history
Written by Bob Lyle, SpyCloud If you had to guess the industry most vulnerable to cyber criminals, you might think about something like retail, where there are millions of consumers making online transactions every day, or banking and finance, where all those...
Written by Luke Taylor, Lateral Alliances A recent telecommunications fraud case that occurred in Australia has triggered a few memories as well as probably a number of nightmares... I am sure a few CFCA veterans will recall a crime that first started 25 years...
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