Disaster Avoided: Managing Transformational Change During the Pandemic
02 Dec 2020
Facilitator: Amanda Singleton and Lorie Hills, Rainier Connect
This case study details the challenges faced by Rainier Connect as they sought to manage the transition of three separate provider operations into their own during the COVID-19 pandemic. Following four years of arduous negotiations and planning, Rainier Connect was transitioning two separate companies into their operations and was scheduled to assume the technical operations of a third when the coronavirus pandemic struck. Offices were closed and their workforce was transitioned to working from home just as they were experiencing a spike in technical and customer support issues due to a 50% expansion of their customer base. It was a situation that would severely challenge most companies.
This case study highlights how Rainier Connect, in partnership with ISPN, avoided potential disaster and will explore and address:
The challenge of managing complicated operations during a major pandemic and the value in having a strong partner.
The need for solid workforce and operational continuity planning.
The issues you need to consider for managing your company during a crisis.
Rainier Connect’s study provides valuable lessons and actionable steps for ISPs, and other network providers, to ensure business continuity.
Time: 11:00am Eastern/4:00pm GMT
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