Summer of Education: The Impact of COVID-19 on the Enterprise Call Center
29 Jun 2020
Facilitator: Jeff Kirchick, Next Caller
For the last two months, telecommunications professionals and providers have been mobilizing every resource possible to address the intense strain put on networks by increased usage due to stay-at-home orders. But what has the impact been on your IPTF customers? In this session (insert talking head here) from Next Caller will provide a data-driven retrospective on the Call Center Experience during COVID-19 including usage patterns and explanations, traffic anomalies, and fraud schemes that have crept up in the last several months.
Time: 11:00am Eastern/3:00pm GMT