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Know Session Schedule
Know Session Schedule
Utilizing Web technologies and the power and reach of the Internet, the CFCA offers its members access to online sessions scheduled throughout the year.
KNOW includes roundtable discussions, technology tutorials, and sessions on specific fraud cases delivered by industry experts and fraud professionals.
Facilitator: Bob Lyle, SpyCloud
Abstract:
For every telecom company in the Fortune 1000, there are 552,601 plaintext passwords of employees in the hands of criminals. The telecom industry is up against a wall: there is seemingly unlimited data from both employees and subscribers in the hands of criminals to exploit for profit. It’s time to stop giving criminals easy targets due to poor password hygiene and common security habits that put individuals and organizations at risk. Together, we’ll dive into the underestimated and misunderstood methods cybercriminals are using to take over accounts, the latest stolen credential statistics specific to the industry that underscore the scope of the problem, and recommendations for mitigating risk.
11:00am EST/4:00pm GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
Facilitator: David Kaminski, Partner, Carlson & Messer LLP and Kevin Rupy, Partner, Wiley Rein LLP
Abstract:
With a flurry of activity by the Federal Communications last year, 2021 will result in a seismic change in the robocall regulatory landscape for voice service providers. The FCC issued multiple new orders and rules covering a broad range of issues, including call authentication, traceback, call blocking, and limitations on prior landline call exemptions, among others. Of note, many of the FCC’s robocall efforts resulted in new affirmative requirements for voice service providers, including a mandate to implement STIR/SHAKEN across IP networks and requirements for all providers to take certain robocall abatement steps.
Last year also saw unprecedented interest by the Supreme Court in TCPA related issues. Last year, the Supreme Court heard oral arguments on two separate TCPA related issues. After issuing its decision in Barr v. American Association of Political Consultants, the Court is poised to issue its highly anticipated decision in the landmark Facebook Inc. v. Duguid appeal.
2:00pm EST/ 6:00pm GMT
Facilitator: Ewout Pronk, NetNumber
Abstract:
In December 2020, the FCC released its latest order of the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) act. This new order mandates Communication Service Providers (CSP) in the US to block unwanted voice calls by extending the methods used in network-blocking these illegal calls and to make it easier to identify and fix erroneous blocked calls. This new mandate refers to the typical situations where either the initiator of a call cannot be trusted or when calls are received from other networks without being secured by STIR/SHAKEN caller ID authentication information. While the US nationwide rollout of STIR/SHAKEN is underway, a majority of voice calls between CSP networks and on routes with foreign networks, will not have STIR/SHAKEN authentication information. In this presentation we outline the most notable implications of the ruling and suggest possible directions to comply to this new FCC TRACED act order.
2:00pm EDT/6:00pm GMT
Facilitator: Simon Marchand, Chief Fraud Prevention Officer, Nuance
Abstract:
Fraudsters were busy in 2020 gathering credentials and consumer PII while telco fraud teams struggled under heavy call volumes, a spike in digital transactions, and the challenges of a rushed transition to work-from-home. Now, experts anticipate a new wave of fraud—even higher than 2020’s records—as fraudsters put those stolen credentials to use in bolder, more brazen ways.
How can new, cutting-edge technologies like linguistic biometrics help us detect fraud that would have otherwise gone unnoticed? And as we move to permanent work-from-home scenarios for contact center agents, what steps can we take to protect end consumers and carrier brands while also increasing agent efficiency and productivity?
11:00am EDT/4:00pm GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
Facilitator: Amit Jain, Mobileum
Abstract:
Amit Jain, Product Director for Fraud and Risk at Mobileum, will provide insights and conversation on the following:
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A quick overview on subscription fraud and its impact
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How synthetic identities are used for committing multiple fraud types
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It is time to embrace AI/ML for combating subscription fraud
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Dynamic digital identity validation can help in enforcing multi-channel authentication and verification
A case study on how an operator used AI/ML capabilities to stop usage of synthetic identify (anonymous)
11:00am EST/ 3:00pm GMT
Facilitator: Aurélien Francillon, Professor at EURECOM
Abstract:
Premium rate phone numbers are often abused by malicious parties (e.g., via various phone scams, mobile malware) as a way to obtain monetary benefit. This benefit comes from the ‘revenue share’ mechanism that enables the owner of the premium rate number to receive some part of the call revenue for each minute of the call traffic generated towards this number. This work focuses on International Revenue Share Fraud (IRSF), which abuses regular international phone numbers as the so-called International Premium Rate Numbers (IPRN). IRSF often involves multiple parties (e.g., a fraudulent telecom operator in collaboration with a premium rate service provider) who collect and share the call revenue and is usually combined with other fraud schemes to generate call traffic without payment. Although this fraud scheme has been around for several years, it remains to be one of the most common fraud schemes, reportedly leading to billions of dollars of losses every year. In this work we explore the IRSF ecosystem from multiple angles, via: (i) A telephony honeypot that observes IRSF attempts towards an unused phone number range (i.e., a phone number gray space), (ii) A dataset of more than 3 Million test IPRNs and more than 206K test call logs we collected from several online IPRN service providers for 4 years, and finally, (iii) A real- world call data set from a small European operator, involving 689K call records, that we analyze to find IRSF cases. By leveraging our observations from (ii), we propose several Machine Learning features that can be used in IRSF detection. We validate our approach on the dataset in (iii), achieving 98% accuracy with a 0.28% false positive rate in detecting the fraudulent calls.
Work done in cooperation with Merve Sahin (SAP Security Research)
11:00am EST/ 3:00pm GMT
Facilitator: Josh Bercu and Jessica Thompson, US Telecom
Abstract:
Details coming soon . .
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
