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Know Session Schedule
Know Session Schedule
Utilizing Web technologies and the power and reach of the Internet, the CFCA offers its members access to online sessions scheduled throughout the year.
KNOW includes roundtable discussions, technology tutorials, and sessions on specific fraud cases delivered by industry experts and fraud professionals.
Facilitator: Amanda Singleton and Lorie Hills, Rainier Connect
Abstract:
This case study details the challenges faced by Rainier Connect as they sought to manage the transition of three separate provider operations into their own during the COVID-19 pandemic. Following four years of arduous negotiations and planning, Rainier Connect was transitioning two separate companies into their operations and was scheduled to assume the technical operations of a third when the coronavirus pandemic struck. Offices were closed and their workforce was transitioned to working from home just as they were experiencing a spike in technical and customer support issues due to a 50% expansion of their customer base. It was a situation that would severely challenge most companies.
This case study highlights how Rainier Connect, in partnership with ISPN, avoided potential disaster and will explore and address:
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The challenge of managing complicated operations during a major pandemic and the value in having a strong partner.
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The need for solid workforce and operational continuity planning.
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The issues you need to consider for managing your company during a crisis.
Rainier Connect’s study provides valuable lessons and actionable steps for ISPs, and other network providers, to ensure business continuity.
Time: 11:00am Eastern/4:00pm GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
Facilitator: Luke Taylor, Lateral Alliances/CFCA
Abstract:
These sessions are aimed at having a collaborative open discussion on current issues facing international telecom service providers, when it comes to communications fraud. The sessions get industry experts, fraud professionals and telecom services providers risk management members together to share their experiences and hopefully assist each other in tackling fraud. They do not need to be CFCA members.
Vendors who are CFCA members will be allowed one person representation on these calls.
Time: 6:00am Eastern/11:00am GMT
