Making a difference when it comes to fraud prevention

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Ask the Experts: How Can Service Providers Step Up Their Battle Against Robocalls?

Ask the Experts: How Can Service Providers Step Up Their Battle Against Robocalls?

Stacy Graham, Director, Voice Services & Fraud Management, Sinch, and CFCA President, Jaime Zetterstrom, Vice President of Product Management, Somos, and CFCA Board Member, Melissa Blasingame, Director, Strategic Business Development, Twilio, and CFCA Member, David Frankel, CEO, ZipDX, and CFCA MemberIn this Q&A webinar, our experts will answer your questions regarding best practices when dealing with customers and prospects sending you dialer traffic. The panelists all have extensive experience in this realm.

Risk post pandemic – the CSP’s perspective. An interactive Panel Discussion

Risk post pandemic – the CSP’s perspective. An interactive Panel Discussion

Panellists include T-Mobile, Adrian Lazar-Adler Senior Manager, Business Assurance, Charter Communications, Chris Walters, Fraud Manager, AT&T Jim O’Dell, Senior Fraud Manager, Lumen Technologies, Terrance Powell, Senior Network Fraud Specialist, Verizon, Steve Schwed, Long Term Fraud Strategy Manage.

We will be discussing the telco risks and threats during the pandemic and how well CSP’s reacted and managed in these challenging times, lessons learnt for future fraud defence strategies, what next for the telco when it comes to the next risk/fraud threat, future initiatives CSP’s have on their radar and an opportunity to ask a question or two.

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An Introduction to the Fraud Dictionary & Best Practices

An Introduction to the Fraud Dictionary & Best Practices

Presentation by Terry Powell, Sr. Security Specialist, Lumen and CFCA Board Member. - The announcement that the “Fraud Dictionary & Best Practices Committee” (under the Education and Resource Committee) has created the Fraud Dictionary and Best Practices section of the new CFCA website. A run-through of the documentation published to date and the benefits to CFCA members.

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Machine learning and how we use it to combat fraud

Machine learning and how we use it to combat fraud

Presentation by Ana Armenta, Director, Data Insights and Paul Ireifej, Principal Member of Technical Staff - AT&T. - We use advanced machine learning techniques to combat fraud. It is critical to keep machine learning models reliable and scalable. In this talk, we will explore the models we built to combat fraud and predict future fraud attempts. We will discuss the process employed to build a model, including types of data used, the process followed, and interaction with business partners.

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25 Years of Fraud

25 Years of Fraud

A panel discussion led by Amy Oldham with Byron Middendorf, David West, and Christi Vanoye, Equinox.
– Discussing topics related to what’s new and what’s changed during our tenure in the industry (1985-present) as well as our 25 plus year membership in CFCA.

Fraud Application Hardening

Fraud Application Hardening

Presentation by Paul Ireifej, Principal Member of Technical Staff and Heather Wighton, Director of Data Insights - AT&T. - Large fraud prevention applications need to run 24/7 and have minimal downtime. We went through a “hardening” exercise for our own application to install reminders, alerts, and proactive processes to ensure the application is up and running with complete coverage. In this talk, we will explore how the hardening process has helped to ensure stability with the system and complete coverage with process pipeline for a large-scale fraud prevention application.

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