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Stories from the Frontlines: Perspectives from Advising Contact Centers and Platform Providers on Fraud Mitigation
June 23rd, 2021 @ 11:00 am - 12:00 pm EDT
Contact centers and telephony platform providers are at the front-line of preventing fraudulent and illegal call traffic; however, their job is not easy. Often negotiating myriad regulations and carrier requirements while trying to attract and retain clients and just keep the doors open, they occupy a unique place in the calling environment. Join Mac Murray and Shuster LLP partners Michele Shuster and Josh Stevens for a conversation about their experiences advising contact centers and platform providers on fraud mitigation and other compliance issues. You will gain new or renewed perspective on the challenges faced by these companies and strategies they use to do their part in protecting consumers.
Josh Stevens and Michelle Shuster, Mac Murray & Shuster LLP