PANELISTS:

Stacy Graham, Director, Voice Services & Fraud Management, Sinch, and CFCA President

Jaime Zetterstrom, Vice President of Product Management, Somos, and CFCA Board Member

Melissa Blasingame, Director, Strategic Business Development, Twilio, and CFCA Member

David Frankel, CEO, ZipDX, and CFCA Member

TITLE: Ask the Experts: How Can Service Providers Step Up Their Battle Against Robocalls?

ABSTRACT: Appointment and payment reminders, school and flight notifications, credit card alerts, two-factor authentication. These are all examples of (usually) legal automated calling. Placed rapid-fire by automated platforms, these calls provide important information desired by the called party.

But traffic fitting a similar profile – high-volume and short duration – is also where the illegal robocalls lurk. How can a provider tell the difference? What steps can a provider take, when onboarding new customers and monitoring existing callers, to try to ensure that only legal calls make it through?

In this Q&A webinar, our experts will answer your questions regarding best practices when dealing with customers and prospects sending you dialer traffic. The panelists all have extensive experience in this realm.