Communications Fraud Control Association (CFCA) held an International Educational Event in Panama last month and the delegates have given me such great feedback, that I had to write about it and share with you all.
As the retail, payments and financial services industries continue to harden their cyber-defences, criminals are increasingly targeting the telecommunications industry — and finding fast money in account takeovers and subscription fraud.
Telemarketing has been around a long time. It surpassed direct mail in 1981. When VoIP (voice over internet protocol) became widely used in the early 2000s, robocalling, or auto dialing, took off. Some of these calls are telemarketing, but fraudsters and scammers also got into the act.